contact center industry

Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations

STS News Desk Jan 11, 2023

Beacon lays groundwork for decentralized contact center excellence Balto, the leader in empowering agents with AI for better conversations, has launched the latest real-time capability…
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Digital workspace platforms

NICE Named 2022 Company of the Year in the North American Contact Center Industry by Frost &…

STS News Desk Mar 10, 2022

NICE recognized for innovations that accelerate digital transformation and drive CX personalization NICE (Nasdaq: NICE) today announced it has been recognized by Frost & Sullivan…
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Lead Distribution & Call Management

TCN Named a Finalist in ContactCenterWorld’s 2021 Global Top Ranking Performers Awards for Best…

STS News Desk Jun 15, 2021

TCN announced it has been named a finalist for Best Technology Innovation Vendor: Live Agent Support in ContactCenterWorld’s 16th Annual Global Top Ranking Performers Awards. TCN's…
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Multichannel Orchestration

ZOOM International to Begin Doing Business As Elevēo

STS News Desk Jun 3, 2020 0

ZOOM International a worldwide leader in omni-channel compliance recording, workforce optimization (WFO), and revenue protection software for contact centers will begin doing business…
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