Contact Center Efficiency

JK Moving to join Talkdesk on stage to share how the company increased its sales conversion rate and reduced average handle time using the Talkdesk generative AI-powered contact…
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Boris Chaplin, Director of Innovation, ML & AI at Calabrio summarizes more about the various benefits of these technologies on contact center activities: __________ Welcome to…
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Intermedia's newest solution harnesses Generative AI to automatically create accurate contact center call summaries, saving representatives significant time while helping to improve…
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Tenured AI and ML research and innovation teams continue to develop offerings that reinforce agents’ value as brand guardians Calabrio, the workforce performance company,…
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NICE's workforce management solution maximizes agent flexibility, delivers quality customer experience, reduces operational costs, enhances overall customer loyalty, and improves agent…
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