cloud contact centers

Today Operata is generally available for Genesys Cloud and NICE CXone cloud contact centers. The world’s 1st multi-cloud CX observability platform. Operata launches our CX…
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Joint Twilio Flex and Seasalt.ai SeaX solution lets companies deploy contact centers across geographies and be operational in as little as 5 days Seasalt.ai, an advanced cloud…
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Companies keep improving customer experience with new technologies and services as work modes and consumer expectations change, ISG Provider Lens report says A growing number of…
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NovelVox's Smart CTI connectors are now available with omnichannel capabilities for Genesys Cloud CC, extending the voice integration support to Email and Chat. NovelVox, a market…
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InterVision, a leading IT strategic service provider and Premier Consulting Partner in the Amazon Web Services (AWS) Partner Network (APN), has recently been awarded a contract for…
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Glia, a leading provider of Digital Customer Service, today announced that it has raised $78 million in Series C funding, bringing Glia's total fundraising to $107 million. This round…
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NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been recognized as a leader for Cloud Contact Centers by…
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Five9, a leading provider of the intelligent cloud contact center, announced significant growth globally in alignment with record growth in North America. With new product enhancements,…
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