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Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange
Artificial Intelligence (AI)

Five9 to Acquire Inference Solutions, the Market Leading Intelligent Virtual Agent Platform

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Engage3 Appoints Morgan Seybert as Chief Customer Officer
Intelligent Assistants

CallTower Delivers Five9 Intelligent Cloud Contact Center with Microsoft Teams Integration

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Major U.S. Retail Chain Selects 3CLogic to Modernize Customer Service
Pipeline & Analytics

Major U.S. Retail Chain Selects 3CLogic to Modernize Customer Service

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CBTS Partners with Five9 to Launch Comprehensive Intelligent Cloud Contact Center Solution
Artificial Intelligence (AI)

CBTS Partners with Five9 to Launch Comprehensive Intelligent Cloud Contact Center Solution

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Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centers
Artificial Intelligence (AI)

Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centers

STS News Desk -
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UJET Unveils Next-Generation Virtual Agent for Less Robotic Interactions
Artificial Intelligence (AI)

UJET Unveils Next-Generation Virtual Agent for Less Robotic Interactions

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Cresta Expands Vision for Real-Time Intelligence
Artificial Intelligence (AI)

Cresta’s AI Coaching Software Integrates with Amazon Connect to Provide Real-Time Performance Optimization of Sales and Support Teams

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Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds
Artificial Intelligence (AI)

Cogito’s AI Coaching System Integrates with Amazon Connect to Help Organizations Immediately Benefit from Human Augmentation

STS News Desk -
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Five9 Unveils Agent Assist Offering – Delivering Practical, Real-World Benefits to Contact Centers
Artificial Intelligence (AI)

Five9 Unveils Agent Assist Offering – Delivering Practical, Real-World Benefits to Contact Centers

STS News Desk -
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Sharpen Secures $12 Million in Funding to Fuel Continued Growth
Lead Distribution & Call Management

Sharpen Secures $12 Million in Funding to Fuel Continued Growth

STS News Desk -
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