cloud contact center

Accelerates the Five9 Artificial Intelligence portfolio by providing ‘digital workers’ that drive a new level of self service in the contact center Five9, a leading provider of the…
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A Native Microsoft Teams Contact Center Solution to Improve Customer Experience CallTower, a global leader in delivering cloud-based enterprise-class unified communications and…
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Integrates leading cloud call center solution with ServiceNow® ITSM and Customer Workflows to enable work-from-anywhere agents, automate manual tasks, optimize the customer…
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CBTS, a leading technology provider delivering superior business outcomes, is pleased to announce a partnership with Five9 to launch an advanced Cloud Contact Center built on the Five9…
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Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact center for innovative enterprises, announced a strategic partnership to accelerate the…
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UJET, the ultra-modern cloud contact center platform for customer-centric enterprises, announced the general availability of its Virtual Agent, a new solution powered by artificial…
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Organizations Immediately Benefit from Artificial Intelligence to Improve their Workforce Cresta, a real-time intelligence platform for customer conversations, announced its…
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Customer-First Enterprises Can Provide In-the-Moment Behavioral Guidance and Measurement to Call Center Employees Cogito, a leader in real-time emotional intelligence solutions,…
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Five9 Agent Assist shatters AI perceptions of being ‘expensive,’ ‘hard,’ and ‘inaccurate’ while providing consistent, detailed and precise call summaries Five9, a leading provider of…
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Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, secured $12 million in capital growth funding, it was announced today by CEO Bill Gildea.…
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