cloud contact center

Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, continued its rapid growth in 2020 with revenue up +100%, while adding +40% more new…
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Company reveals its real-time transcription model is more accurate than competitors’ Dialpad, Inc., the leading AI-powered cloud communications platform, today announced a significant…
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Lynn enables organizations to succeed at digital transformation by making it easy for them to develop and maintain sophisticated omnichannel engagement Based on its recent analysis of…
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Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the intelligent cloud contact center, today announced the appointment of Panos Kozanian, a recognized engineering leader with…
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Talkdesk, the cloud contact center for innovative enterprises, today announced new solutions to address two significant challenges brought on by the coronavirus pandemic; Paycheck…
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New Partnership offers 8x8 Contact Center Customers Integration with Verint Monet and Verint Enterprise Verint Systems, The Customer Engagement Company™, and 8x8, a leading integrated…
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Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was deployed by United Power. United Power is a member-owned, not-for-profit…
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The Anywhere365® Dialogue Cloud is one of the first cloud contact center solutions certified by Microsoft in their Connected Contact Centers program for Microsoft Teams. Anywhere365® is…
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Talkdesk collaboration with AWS CCI boosts artificial intelligence integration and customer experience personalization Talkdesk, the cloud contact center for innovative enterprises, is…
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UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center, and a member of the Oracle PartnerNetwork (OPN), announced its integration with Oracle Cloud CX Service and its…
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