CCMA

New Research: CX Innovation Stalls as Contact Centers Fail at the Fundamentals

STS News Desk Aug 10, 2022

UJET Partners with CCMA to Identify and Eliminate Barriers in Contact Center Innovation UJET, Inc., the world’s most advanced cloud contact center provider, shares new research…
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Pipeline Management

Research Reveals Artificial Intelligence is a Priority for Customer Service, But Implementation…

STS News Desk Sep 13, 2018 0

Microsoft Ireland and Codec research shows: 65% of Irish organisations with customer contact centres currently view Artificial Intelligence (AI) as an average or high priority…
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