CCaaS

Cloud customer experience provider placed highest for ability to execute Genesys, a global cloud leader in customer experience orchestration, has been positioned by Gartner, Inc. as a…
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LogMeIn, Inc., a leading provider of cloud-based SaaS solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, today appointed software sales veteran, Bill Robinson, to its…
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Five9 signals its commitment to listening to its customers and sourcing unbiased customer feedback as it joins the Gartner Customer First Program. Five9, Inc. , a leading provider of…
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Nextiva, a cloud communications company, announced its partnership with Five9, Inc. , a leading provider of the intelligent contact center, to deliver a new integrated Unified…
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Edify Labs (edify.cx), the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced that Intelisys, a ScanSource…
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Kore.ai, a leading conversational AI software company, has today announced the launch of its AI powered contact center-as-a-service (CCaaS) solution, SmartAssist, in Japanese.…
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NICE  announced the expansion of its operations in Japan, spearheading the launch of CXone. The industry’s leading Contact Center as a Service (CCaaS) platform, NICE CXone will be…
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Connects voice, digital, and AI applications including Google, Nuance, Amazon, IBM Watson and BYO into a single user interface Avaya, a global leader in solutions to…
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Local Measure, a customer communications management platform, has announced today that it has been accepted into the Amazon Web Services (AWS) Independent Software Vendor (ISV)…
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Avaya highlights advancements in AI for cloud communications at NVIDIA GTC Avaya, a global leader in solutions to enhance and simplify communications and collaboration,…
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