B2B Customer Experience

There has never been a more exciting time to invest behind the combination of consumer behavioral change and technological acceleration, the key drivers shaping the future of the retail…
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Is the future of retail set to now turn into a touchless shopping experience? In this chat with SalesTechStar,  Jaime Bettencourt, SVP of Global Account Management at Mood Media…
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dentsu International has appointed Keith Lippiatt as global chief operating officer for its customer experience management (CXM) line of business (LoB). Lippiatt’s role is essential to…
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30% of SMB respondents in India expect business to be as usual post the COVID-19 pandemic Meeting customer expectations and financial management and growth are the top…
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As Mark McClure of Babel Street puts it, “At the end of the day, the job of sales leaders and sales teams hasn’t changed — they need to generate sales even in a downtime. The…
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As countries slowly lift pandemic-induced restrictions and businesses start to reopen, it is time to prepare for the “new normal”. Over the last few months of partial or total…
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Just as you would be reticent to engage a random stranger that walked up to you asking you to convert to their religion, consumers will look the other way and keep walking (or…
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COVID-19 has moved customer service associates from the contact center to the couch at a time when they are seeing call volume surges of epic proportions. For some enterprises, this has…
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Brands can transform customer care by routing phone calls to messaging conversations that agents can manage on Sprinklr’s unified platform  Leading companies like SLING TV are…
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The world (well, several parts of it) is still in the midst of the on-going Covid-19 crisis. But in order to help economies beat recession, now is the time for businesses across sectors…
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