Amazon Connect

Cognizant to integrate service cloud voice into one single omni-channel platform for enhanced and more personalized agent and customer experience Cognizant announced that it has been…
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CTG , a leading provider of digital IT solutions and services that drive clients' productivity and profitability in North America and Western Europe, announced it has achieved the…
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Lama will lead global sales and go-to-market Edify Labs, the customer experience software company that makes business communications feel more like personal ones, today announced the…
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Today Operata is generally available for Genesys Cloud and NICE CXone cloud contact centers. The world’s 1st multi-cloud CX observability platform. Operata launches our CX…
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The integration expands Khoros’ partnership with Jetson to offer a streamlined service across social, chat, email, and now voice all on one platform Khoros, a global leader in…
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Global Customer Contact Solution Organization to Join Amazon Partner Network OutPLEX, a leading voice and digital business process outsourcing organization, has announced a new…
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Combined Solution Delivers Easy to Use AWS Connect Contact Center Solution CloudHesive, an Amazon Web Services Premier Consulting partner and managed services provider, announced the…
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The AWS Partner Network (APN) recognized VoiceFoundry's work to help customers elevate their customer experience leveraging Amazon Connect TTEC Holdings, Inc., one of the largest,…
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LG Electronics new Cloud Call Center in the United States, the company's first in the world, is elevating LG's digital transformation while further improving the quality and efficiency…
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Technology is evolving every day to meet the growing needs of customers. Where over 80% of buyers are ready to pay more for Customer Experience (CX), only 1% believe that brands are…
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