Agent Ramp

Zoom Partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center

STS News Desk Nov 10, 2022

Zoom customers can now maximize revenue generation, reduce customer turnover and improve call coaching and compliance Cresta, the leader in real-time intelligence for the contact…
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Artificial Intelligence (AI)

Beating the Great Resignation: Cresta’s Attrition Report Shows How AI-Driven Coaching Benefits…

STS News Desk Jan 20, 2022

Cresta's 'Reducing Ramp Time & Agent Attrition In Contact Centers' report reveals how real-time coaching and agent progression monitoring are effective practices that help with…
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