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Tag: Agent Productivity

SupportLogic Unveils Generative AI Product Direction to Deliver the Next-Gen Customer Support Tech Stack
Artificial Intelligence (AI)

SupportLogic Unveils Generative AI Product Direction to Deliver the Next-Gen Customer Support Tech Stack

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LiveVox Identified Among the Eleven CCaaS Providers That Matter Most
Lead Distribution & Call Management

LiveVox Identified Among the Eleven CCaaS Providers That Matter Most

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Latest 8x8 Research Reveals IT and Contact Center Leaders Embrace Conversational AI or Fear Falling Behind
Artificial Intelligence (AI)

8×8 Adds New Contact Center and Administrative Enhancements to 8×8 XCaaS Platform

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Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity
Artificial Intelligence (AI)

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

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Bright Pattern and EasyPay Solutions Announce Partnership Offering Integrated Payments Solutions for Call Centers
Lead Distribution & Call Management

Bright Pattern and EasyPay Solutions Announce Partnership Offering Integrated Payments Solutions for Call Centers

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New Contact Center Benchmark Report From Replicant and Demand Metric Reveals Automation as Top Priority in 2023
Lead Distribution & Call Management

New Contact Center Benchmark Report From Replicant and Demand Metric Reveals Automation as Top Priority in 2023

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Blackbaud Launches Refreshed Partner Program to Drive Innovation and Customer Impact
Partner Management & Channel Enablement

LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience

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CTG Achieves AWS Service Delivery Designation for Amazon Connect
Digital workspace platforms

CTG Achieves AWS Service Delivery Designation for Amazon Connect

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Verint Named a Leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape
Lead Distribution & Call Management

Verint Expands Customer Engagement Platform With Appointment Scheduling Capabilities from Qudini

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Zingtree Teams up with AVANT to Deliver Enhanced Contact Center Operations to its Global Partners
Partner Management & Channel Enablement

Zingtree Teams up with AVANT to Deliver Enhanced Contact Center Operations to its Global Partners

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