Agent Productivity

Independent research report on Contact Center As A Service, Q1 2023 recognizes LiveVox for providing quick time-to-value LiveVox, a proven cloud CCaaS platform built to transform…
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New Feature Updates Include Powerful Conversational AI Self-Service Solution, New Audit History Feature, Enhanced Mobile Administration Capabilities, and More 8x8, Inc., a leading…
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Tenured AI and ML research and innovation teams continue to develop offerings that reinforce agents’ value as brand guardians Calabrio, the workforce performance company,…
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Bright Pattern and EasyPay Solutions combine both conversational and traditional IVR with payment acceptance services to improve billing efficiency, reduce operational costs and boost…
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Majority of Leaders Are Preparing for an Economic Downturn by Investing in Technology Replicant, the leader in the Contact Center Automation market, released a benchmark report on The…
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Customized integration between LiveVox’s contact center and CGI’s CACS X default management solution will be on display this month at Consumer Bankers Association’s annual…
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CTG , a leading provider of digital IT solutions and services that drive clients' productivity and profitability in North America and Western Europe, announced it has achieved the…
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New Solution for Contact Centers, Stores and Branches to Drive Elevated Holistic Customer Experiences Verint, The Customer Engagement Company, announced the expansion of the Verint…
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As part of the Zingtree channel of best-in-class technology providers, AVANT now has the additional capacity to provide contact center productivity solutions. Zingtree, a…
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Announcing the launch of HubSpot CTI Connectors with smart CTI controls and supervisor features. NovelVox, a market leader in the contact center industry, has recently launched…
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