Agent Management

Avaya Named ‘Exemplary Vendor’ by Ventana Research – Recognizing Avaya OneCloud CCaaS for Best…

STS News Desk Jan 25, 2022

Avaya ranks ahead of Cisco, Five9, 8x8, RingCentral, among others Avaya , a global leader in solutions to enhance customer experience and simplify…
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Product Management

NICE Positioned as the Overall Exemplary Vendor in 2022 Value Index for Agent Management by Ventana…

STS News Desk Jan 13, 2022

NICE ranked highest among 18 vendors and recognized as a Value Index Leader across all seven categories evaluated NICE (Nasdaq: NICE) today announced that it has been named the overall…
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Product Management

Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report

STS News Desk Dec 17, 2021

New report helps organizations find the best agent management vendor across seven product and customer experience evaluation categories Calabrio, the customer experience intelligence…
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Lead Distribution & Call Management

Ventana Research Launches The Contact Center and Agent Management Benchmark Research

STS News Desk Mar 15, 2021 0

Ventana Research launched today its latest continuous Benchmark Research program into The Contact Center and Agent Management. The purpose of this research is to identify, explore…
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