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Tag: Agent-coaching

Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations
Artificial Intelligence (AI)

Balto Releases Q3 ’22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case

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TouchPoint One to Showcase Acuity Contact Center Performance Management Platform at CCW 2022
Lead Distribution & Call Management

TouchPoint One to Showcase Acuity Contact Center Performance Management Platform at CCW 2022

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TouchPoint One Unleashes Supervisor Potential with AI-powered Sidekick Agent Coaching Solution Update
Lead Distribution & Call Management

TouchPoint One Performance Management Platform Offers New Agent Coaching, Gamification, Dashboard, and QA Features to Strengthen Virtual/Hybrid Customer Contact Teams

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TouchPoint One Agent Coaching and Contact Center Performance Management Solutions Win Product of the Year and Remote Work Pioneer Awards
Forecasting & Performance Management

TouchPoint One Agent Coaching and Contact Center Performance Management Solutions Win Product of the Year and Remote Work Pioneer Awards

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Say Goodbye to Retrospective Support Agent Training
Forecasting & Performance Management

Say Goodbye to Retrospective Support Agent Training

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TouchPoint One Unleashes Supervisor Potential with AI-powered Sidekick Agent Coaching Solution Update
Gamification

TouchPoint One Agent Coaching, QA, and Gamification Software Update Boosts Contact Center Workforce Effectiveness to Lift CX and Business Performance

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TouchPoint One Wins 2021 CUSTOMER Magazine Product of the Year Award
Lead Distribution & Call Management

TouchPoint One Wins 2021 CUSTOMER Magazine Product of the Year Award

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