Agent-coaching

Balto, a leader in uniting contact center agents with AI for better conversations, has released a new update to the Balto Real-Time Index, a tool that collates trends, insights, and…
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Customer Contact Performance Transformation Leader to Present Latest Agent Coaching, Gamification, Quality Management, and Business Optimization Capabilities at Caesars Forum June…
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— Acuity Software Update Boosts Contact Center Workforce Connectedness and Effectiveness to Lift CX, EX, and Business Performance — TouchPoint One, the leading provider of employee…
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Acuity Contact Center Performance Management Platform Recognized as Remote Work Pioneer. Sidekick Agent Coaching Solution Awarded CUSTOMER Magazine Product of the Year.…
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Say hello to TeamSupport's groundbreaking live chat feature that empowers managers to provide coaching in real-time Providing chat agents with performance feedback is essential for…
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— Latest Acuity Contact Center Performance Management software release empowers distributed customer contact teams — TouchPoint One, the leading provider of employee…
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TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced that TMC, a global, integrated media company, has…
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