customer experience

Afiniti and Sytel are excited to announce a transformative partnership that combines Afiniti’s AI expertise with Sytel’s best in class contact centre solutions. This partnership…
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Capgemini’s Ability to Innovate and Execute Gets Them Industry Recognition Over the years, Capgemini has developed deep expertise in enabling its clients to provide exceptional…
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COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces its 2019 management training program for call center and…
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The Scottish based fast-fashion brand will use the Amplience platform to deliver agile, on-trend campaigns and seamlessly served content Amplience, the leading Content Management…
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Customers give CXone cloud customer experience platform the highest average product satisfaction rating, and award perfect scores in overall vendor satisfaction and ease of doing…
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Customers expect a frictionless experience across all touchpoints, and if a brand cannot deliver such an experience the customer will go elsewhere. If a customer begins a service…
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Personalization and creating an unforgettable customer experience remains critical to the strategy to drive growth and market differentiation for independent flooring retailers in 2019…
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Latin American low-cost airline chooses Boxever as its personalisation partner Boxever, the market-leading personalisation platform, announces its partnership with Viva Air, Latin…
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Alfresco Software launched the first technology demonstration utilizing artificial intelligence (AI), machine learning (ML), and process automation.
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ContentSquare, an AI-powered digital experience insights platform, and Dynamic Yield, the AI-powered omnichannel personalization engine, announced a strategic partnership that will…
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