customer experience

NewVoiceMedia Solution Honored for Helping Clients Improve the Customer Experience Vonage, announced that TMC, a global, integrated media company, has named Vonage’s NewVoiceMedia…
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Platform for delivering real-time customer feedback ranked highest in customer satisfaction among products in its category in G2 Grid Report for third consecutive year AskNicely, a…
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Confirmit Horizons recognized for advancing the CX industry through innovation and quality Confirmit announced that TMC has named Confirmit Horizons as a 2019 CUSTOMER Product of the…
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Checkout problems holding back sector growth New research from Loqate, a GBG solution, shines a light on challenges and opportunities facing the UK’s booming mobile commerce…
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Establishing company-wide processes that align employee success with customer success has a significant impact on a company’s growth and profitability. Not only does this drive Sales,…
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Rightpoint, the independent customer experience agency with technology at its core, announced its acquisition of Bowfin, which will expand its Salesforce experience. As Rightpoint…
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When you go to a supermarket to buy groceries, you probably expect the clerks to be around and help you out when needed. Where to find a specific item, what are the differences between…
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Customer experience improvement is at the core of corporate digital investments in 2019, IDC Research Spain reports in its latest analysis "Impact of Digital Technologies in The…
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Blaize Will Use the Round to Further Enhance Its Cutting-Edge Platform, Strengthen Its Leadership and Operational Teams, Plus Accelerate International Expansion Plans Blaize, a …
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Majority of consumers prefer phone calls or in-person interactions over AI and automated experiences to complete transactions for healthcare, financial services, and more Brands are…
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