customer experience

Coveo, the Experience Intelligence Platform Leader for enterprises, announced Coveo In-Product Experience Intelligence, an AI-powered solution that enables “as-a-service” providers to…
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LogMeIn is making it easier for customer support teams to meet evolving customer expectations and solve issues faster with better access to information. By providing improved real-time…
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Combined Company Offers Highly Adaptable Experience Programs Focused on Delivering Tangible Business Results InMoment, a recognized market leader and proven innovator in the…
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Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Calabrio, the customer…
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Hansen Will Focus on Delivering Extraordinary Experiences by Unifying Microsoft and Genesys Technology Avtex, a customer experience (CX) consulting and technology company, announced…
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Industry's first platform to give CX leaders visibility into performance with tools for driving improvement of frontline teams Stella Connect, a fast-growing, disruptive provider of…
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Founder Avi Goldberg transitions to new role as Chief Strategy Officer Dispatch, a field service software leader and customer experience pioneer, announced that Patrick Burns has…
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New research from The Harris Poll and Interactions offers new look into AI decision-making  Interactions, LLC, the world’s largest stand-alone artificial intelligence (AI) company,…
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Simplified Procurement and Administrative Processes Make It Easier for Enterprises to Access the Market-Leading Cloud Customer Experience Platform From Genesys Genesys, a global…
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Study Quantifies the High Cost of Digital Downfalls Amounting to Millions in Extra Expenses, Eroding Retail Profits and Threatening Customer Loyalty The digital customer…
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