customer experience

Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and customer experience solutions, announced the launch of HGS PULSE, a new contact center analytics…
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New CX Maturity Scale finds companies using service and support best practices drive dramatically better success and agility in the midst of the COVID-19 pandemic Zendesk, released new…
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Grayhawk Capital leads round to boost innovation in standardized data structures and data governance for accelerated business decisions Claravine, a leading technology platform that…
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SugarCRM Inc., the innovator of time-aware customer experience (CX), announced the appointment of James Norwood to its board of directors effective immediately. James brings more than…
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Teamwork AR addresses businesses' changing demands by delivering remote support, enhanced training, and more interactive sales engagement Based on its recent analysis of the European…
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Sabio snaps up 4th CX acquisition of 2020, following earlier additions in France, Spain and UK Sabio Group has acquired customer experience solutions specialist Anana. The acquisition…
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Io-Tahoe, the enterprise data automation company, makes its pioneering data automation platform available to prominent market leaders. This reliable software meets the growing worldwide…
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Genpact, a global professional services firm focused on delivering digital transformation, announced the expansion of its experience business, Rightpoint, with the acquisition of …
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 SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, shared the findings from its new report that examines the current…
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Qualtrics, the leader in customer experience and creator of the experience management category, today announced that Teladoc, the world leader in virtual care, has selected Qualtrics…
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