customer experience

Latest release of Calix Support Cloud enables CSP support teams to deliver a new level of high-touch care, resolving issues with a single call and minimizing escalations Calix,…
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Content Guru, global innovator in cloud contact center solutions, has been positioned by Gartner in the Challenger quadrant of the 2020 Gartner Magic Quadrant for Contact Centre as a…
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Building better customer relationships in a remote world where everyone is still largely ''working from home'' requires salespeople to become more agile in their approach. In this chat…
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Accenture (NYSE: ACN) and Google Cloud have collaborated to help UPC Polska, Poland’s leading connectivity and entertainment provider, move from an on-premises infrastructure to cloud,…
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Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced it has been named a finalist in nine categories in the 20th European Contact Centre…
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Executive Focus and Continued Investments Demonstrate the Growing Importance Ingram Micro Places on the Employee, Customer and Partner Experience #ONEIngram Ingram Micro Inc. is…
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Company earns top score in Current Offering category in analysis which states, "modern technology operations needs intelligence and automation" Software intelligence…
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Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, announced a strategic partnership with Uniphore, the…
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Annual NICE inContact CX Transformation Benchmark finds more businesses offering chat and text, stronger preference for offering self-service channels including chatbots…
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WeTrade Group Inc. announced a plan to upgrade its cloud intelligence system service to better satisfy the Chinese market, after the technological service upgrade establishment.…
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