customer experience

Chatbot (also known as virtual assistants) are used in place of a human to initiate online conversations with visitors on web pages, primarily to help them with the information they…
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Former Neustar and IBM executive brings award-winning leadership experience to SurveyMonkey and will help solidify the company’s position in the customer experience market  …
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Confirmit placed in the Leaders' Quadrant based on their ability to execute and completeness of vision. Confirmit has been named one of the four Leaders in Gartner's Magic Quadrant for…
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Qualtrics recognized as the leader in Ability to Execute in Magic Quadrant for Voice of the Customer, and a leading vendor in Vision Qualtrics, the leader in customer experience and…
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Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, has promoted Murph Krajewski to Chief Marketing Officer. In his new role, Murph will…
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Despite the challenges caused by the 2020 pandemic, ActiveCampaign, the leader in customer experience automation (CXA), grew its customer base by over 30,000 since January based on the…
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Atento S.A. (NYSE: ATTO) ("Atento" or the "Company"), the largest customer relationship management and business process outsourcing services provider in Latin America, and among the top…
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Cofense, the global leader in intelligent phishing defense solutions, today introduced the new Cofense Resource Center. Formerly known as Community, Cofense has completely transformed…
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Medallia (MDLA), the leader in experience management today announced a partnership with Five9, a leading cloud contact center provider. The two companies will deliver a seamless…
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Teleperformance offers global expertise and a full range of innovative digital solutions for companies looking to redesign their CX and business processes. Frost & Sullivan has…
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