customer experience

It’s time for technology companies to decouple the belief that increased revenue is linked to greater headcount. Artificial Intelligence (AI) has become the driving force behind…
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Integrated, brand-trained GenAI tools can automate up to 90% of product-related customer queries with highly accurate and human-like responses Mitel®, a global leader…
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The New, Streamlined ArenaCX Platform Offers Unmatched Efficiency and Flexibility for Businesses Seeking CX Solutions. ArenaCX, the leading marketplace platform for customer…
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Effective lead nurturing requires seamless collaboration between teams, but marketing and sales often operate in isolated silos, leading to inefficiencies, lost opportunities, and a…
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Real-time sales analytics has become a pivotal for modern enterprises looking to augment their sales strategies and achieve superior outcomes. By leveraging the potential of updated…
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Voiso, a leading AI-driven contact center software provider, is committed to delivering user-centric solutions that seamlessly integrate advanced functionality with intuitive…
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The rise of generative AI, macroeconomic challenges, and rapidly changing customer expectations has created a retail landscape that demands new strategies. Yet perhaps it is not just a…
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With Human Handoff, businesses can now offer customers a stress-free experience. The AI revolution has banged the gong, announcing a global quest for the answer to exceptional customer…
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PolyAI, a pioneer in voice AI solutions for customer experience and service, announced a partnership with OpenTable, a global leader in restaurant technology, expanding PolyAI's…
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Today, all an online merchant or dealer needs is a smooth-functioning shopping cart integrated into a sophisticated eCommerce platform. A shopping cart is not only essential for an…
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