Work from Home: Qualifacts Takes Workforce Fully Remote with 8×8
Leading EHR Provider Recovers from Outage and Moves Employees Fully Remote on 8x8 Cloud Communications and Contact Center Solution
8×8, a leading integrated cloud communications platform, announced Nashville-based electronic health records (EHR) provider Qualifacts is now using the 8×8 X Series cloud communications and contact center solutions to support operations and remote employees across 35 states.
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Work from Home: @Qualifacts Takes Workforce Fully Remote with @8×8
Qualifacts is a leading EHR provider for behavioral health and human services organizations across the United States. The company and its EHR platform, CareLogic®, helps providers adapt to rapidly changing environments and focus on what is most important – client care – by optimizing efficiency and productivity.
Qualifacts began preparation for the COVID-19 crisis in January to ensure long-term business continuity and sustainability through the arch of the anticipated pandemic. Qualifacts telephone systems were not initially top-of-mind. When a devastating tornado impacted Nashville’s city-wide telecommunications infrastructure in March, Qualifacts determined a more resilient and flexible communications platform was required to ensure long-term business continuity. In partnership with the telecommunications consulting and process outsourcing firm Resource Communications Group (RCG), Qualifacts engaged 8×8.
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“When we began preparations in January for the COVID pandemic, we were not focused on our telephone systems. The impact of the tornadoes created an opportunity,” said Tom Keen, Chief Technology Officer, Qualifacts. “We rapidly engaged RCG, and together we engaged 8×8. In a matter of five days, they achieved the near-impossible. In parallel to executing our plan to transition our workforce to fully remote operations, we were able to stand up, roll-out and train on the 8×8 cloud communications and contact center solution, all without disruption to our team, our customers or our business.”
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