Five9, a leading cloud contact center provider, announced the introduction of Five9 Digital Engagement – a substantially enhanced suite of applications that empower businesses to deliver exceptional digital-first omnichannel experiences and a seamless, personalized human experience with their customers. The Five9 Digital Engagement suite is the latest generation SaaS offering encompassing a comprehensive set of digital channels from Five9, providing administration, and control with a focus on customer journey and context.
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.@Five9 Reimagines Omnichannel – Launching 45+ Features to Create More Human Experiences
Five9 Digital Engagement is fully integrated with Five9 inbound and outbound voice to create connected customer journeys across voice, email, SMS, webchat, video, and social messaging apps like Facebook Messenger, Twitter, WhatsApp, WeChat, and others. Contact center agents can engage customers through multiple channels during a single interaction to guide them towards the channels best suited to resolve issues.
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“I saw firsthand the evolution and growth of digital messaging as a first-class communication channel while leading the Facebook messenger platform,” said Anand Chandrasekaran, EVP of Product Management at Five9. “We are now seeing this trend in customer care service and today Five9 is excited to announce comprehensive support for social messaging, as well as many other new digital engagement features.”
