Upland Software, is hosting additional free webinars through its Connected Through Change series as businesses across the globe adjust to continued remote work lifestyles. The next three webinar events in the series will discuss challenges facing dispersed call center teams and the resources needed to elevate productivity, while increasing customer satisfaction.
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“We needed additional licenses to keep up with the demand and offer a quality service to our transitioning workforce. Upland was able to scale their resources quickly to support our needs, and we’ve been able to maintain (and even exceed) productivity levels during this unprecedented time.”
“While our customers have had to quickly pivot to a remote work lifestyle, the volume and nature of the questions their support teams are now handling have changed considerably the last several weeks,” said Keith Berg, General Manager of Upland’s Contact Center Productivity group. “Our products have afforded our customers the ability to rapidly adjust course in response to the crisis, with many reporting record contribution levels within their organizations as employees’ band together to help one another and their customers through these difficult times.”
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“In just a week’s time, we quickly migrated close to 16,000 employees to remote work, helping them stay safe. The transition dramatically increased volume to our support desk and self-service portal,” said Mick Whittemore, Vice President of IT Operations at Paychex. “We needed additional licenses to keep up with the demand and offer a quality service to our transitioning workforce. Upland was able to scale their resources quickly to support our needs, and we’ve been able to maintain (and even exceed) productivity levels during this unprecedented time.”
The Connected Through Change: Empowering Your Remote Workforce webinars will include the following:
- Establishing Remote-Friendly Knowledge Management Best Practices
- Scaling Organizational Knowledge During a Crisis: Scheduled for May 14 at 10:00 AM CT.
- Leverage Intelligent CTI to Scale and Manage a Remote Workforce: Scheduled for May 21 at 10:00 AM CT.
Further, Upland customers can now receive complimentary access to its RightAnswers’ Knowledge-Paks® offering, a pre-built knowledgebase that gives users access to answers to common technical questions for popular applications that enable the remote workforce to be both productive and collaborative.
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