25-Year CX Veteran to Lead Customer Success Team for Combined Verint-Calabrio Enterprise
Verint®, The CX Automation Company™, is doubling down on customer outcomes with the appointment of Teresa Anania as Chief Customer Officer (CCO). With more than 25 years of producing customer success across enterprise software, Anania will help Verint and Calabrio customers achieve measurable business outcomes with the Verint CX Automation Platform.
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With more than 25 years of producing customer success across enterprise software, Teresa Anania will help Verint and Calabrio customers achieve measurable business outcomes with the Verint CX Automation Platform.
“Teresa’s appointment reflects exactly where we are as a company,” said Dave Rhodes, chief executive officer at Verint. “We’ve built one of the most powerful CX Automation platforms in the industry, delivering measurable AI business outcomes. Teresa’s experience with turning customer success into a competitive advantage is what will accelerate us to the next level.”
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Anania joins Verint from Sophos, where she served as Chief Customer Officer. She also held the CCO role at Zendesk and was the Senior Customer Success leader at Autodesk. Her career includes extensive work across enterprise and commercial segments, with a strong track record of scaling post-sales engagement, improving retention and driving revenue growth.
Anania added, “Verint is entering a new era. My focus is turning our strengths into measurable wins for customers — because outcomes are the scoreboard.”
Reporting directly to CEO Dave Rhodes, Anania oversees Verint’s global customer success, professional services, support and renewals across both Verint and Calabrio customer bases.
