Industry veteran to focus on the driving customer satisfaction and value
Tricentis, the world’s #1 testing platform for modern cloud and enterprise applications, announced the appointment of Chris Collins as Chief Customer Officer. Collins will be responsible for leading all Tricentis customer facing functions globally, including Professional Services, Support, Customer Success, Training and Education, and Renewals.
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“Chris brings with him a track record of success and is a strategic business leader who will be instrumental in driving the continued success for our customers and their experience with Tricentis.”
With over 30 years in the industry, Collins brings a wealth of experience leading high-volume and deadline-driven teams. Most recently, Collins was the Chief Customer Experience Officer at Ellucian responsible for leading all post sales functions globally. He has held executive leadership roles at Medallia, CA Technologies, Mercury Interactive, and Tandem Computers.
“I am thrilled to welcome Chris to the Tricentis team,” said Kevin Thompson, Chairman and CEO of Tricentis. “Chris brings with him a track record of success and is a strategic business leader who will be instrumental in driving the continued success for our customers and their experience with Tricentis.”
“I’m excited to join Tricentis and further nurture, maintain, and create a loyal customer experience,” said Collins. “My goal is to solidify a seamless and integrated customer journey at Tricentis. This starts by building up a connective tissue that translates from services to customer success to support teams, that culminates in a happy customer.’
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