TELUS announced the formation of TELUS Consumer Solutions, to elevate TELUS’ legacy of industry-leading customer service and meet shifting customer demands for a full range of innovative and integrated products. TELUS Consumer Solutions brings together Mobility Solutions and Home Solutions & Customer Excellence into one unified consumer team, led by Zainul Mawji as Executive Vice-president and President, TELUS Consumer Solutions. TELUS also announced the appointment of Jim Senko to the newly created role of Chief Product Officer. As Executive Vice-president and Chief Product Officer, TELUS Consumer Solutions, Jim will establish an integrated development function and lead product innovation, enabling TELUS to seamlessly deliver best-in-class solutions for its customers.
“At TELUS, we consistently seek opportunities to advance our organization and our product offerings strategically in order to exceed the ever-evolving expectations of the market and Canadians. The changes announced today represent the next chapter of TELUS’ exciting growth journey, propelling our efforts to optimize our market performance and capitalize on synergies across our company to fuel our long-term success,” said Darren Entwistle, President and CEO, TELUS. “We are very pleased to establish these new roles for Zainul and Jim, both of whom are exceptionally talented leaders with proven track records of success. Together, they will drive the integration of our wireless, wireline and security solutions organizations through our differentiated service offerings and world-leading execution, enabling positive outcomes for our customers and communities, our investors and our team members in Canada’s dynamic marketplace.”
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Jim Senko was chosen to establish the role of Chief Product Officer, TELUS Consumer Solutions due to his proven track record in delivering innovative programmes and exceptional outcomes for TELUS’ wireless customers. While Jim has made the personal decision to retire from TELUS at the end of 2023, he and Zainul will spend the year laying the groundwork for the team’s ongoing success with a clear strategy and succession plan. “For more than two decades, Jim’s unwavering dedication to TELUS and our team, alongside his incredible knowledge of our business, have set a remarkably high standard of excellence for team members across our company,” continued Entwistle. “I am sincerely grateful to Jim for allowing us to benefit from his tremendous expertise and knowledge for the remainder of 2023, as he establishes the long-term vision and strategy for our Chief Product Officer role.”
In her new role as Executive Vice-president and President of TELUS Consumer Solutions, Zainul Mawji will oversee the end-to-end design and delivery of TELUS products and services, and ultimately, offer customers the integrated experience they are looking for. Under her guidance, this newly expanded business unit will help to drive enhanced collaboration and execution as a unified consumer team. As a member of the TELUS team for 22 years, Zainul is a proven and highly regarded leader having held increasingly senior positions across technology development, marketing, and customer service, overseeing more than 11,000 team members. Her unparalleled experience and expertise in scaling new technology is foundational to how she champions her team to drive innovative experiences and solutions focused on improving the lives of Canadians.
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