Leadership hire marks next phase of growth for $200M+ funded AI scaleup
PolyAI, the leader in enterprise-grade agentic AI for customer experience, announced that Ryan Longfield has been appointed President of Go-to-Market, a new role reflecting the company’s rapid growth and accelerating enterprise adoption.
Longfield joins following PolyAI’s recent Series D, which brought total capital raised over $200 million and capped a year of exceptional momentum. Today, PolyAI’s agentic AI systems power high-stakes customer interactions across industries, including use cases like medical transport, natural disaster response, and the handling of high-value orders on behalf of large retailers and hospitality groups. Many of the company’s most scaled AI agent deployments already perform the equivalent work of 1,000+ full-time employees.
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As President, Longfield will run end-to-end go-to-market, including sales, marketing, revenue operations, customer success, partnerships, and strategic alliances.
“PolyAI is one of the rare AI companies already delivering real, measurable outcomes at enterprise scale,” said Longfield. “The technology is proven, customers are seeing material ROI, and the team has built something truly differentiated. I’m excited to help scale a business that enterprises already trust with their most critical conversations.”
Longfield brings more than two decades of GTM and operational leadership experience scaling category-defining technology companies. Most recently, he served as Global Head of Commercial Operations at Shopify, where he helped drive sustained double-digit revenue growth and scale one of the world’s most important commerce platforms. Prior to Shopify, Longfield was Chief Revenue Officer at Gong, where he helped grow the company from $5 million to hundreds of millions in recurring revenue and establish Revenue Intelligence as a core enterprise category. Earlier in his career, he held senior sales leadership roles at LinkedIn during its rapid growth to IPO and acquisition by Microsoft.
“Enterprises are no longer asking whether agentic AI is necessary; they’re deciding who they trust to run it,” said Nikola Mrkšić, CEO and co-founder of PolyAI. “Ryan has consistently built world-class go-to-market engines at companies with products that change the game for their customers, and we’re thrilled to welcome him to the leadership team as we scale our impact globally.”
