Former Disney, Meta, and HPE executive joins NiCE to head Global Customer Operations, advancing operational excellence and accelerating the company’s AI-first customer experience strategy.
NiCE , the world’s leading AI-powered customer experience (CX) platform provider, announced the appointment of Arun Chandra as Chief Operating Officer (COO), effective December 1, 2025. In this newly created role, Chandra will lead NiCE’s Global Customer Operations division, driving greater alignment, execution, and operational excellence across the organization. He will report directly to Scott Russell, Chief Executive Officer of NiCE, and serve as a member of the company’s Executive Leadership Team (ELT).
Chandra joins NiCE from The Walt Disney Company, where he served as Senior Vice President, Customer Experience. A seasoned global executive, Chandra brings decades of leadership experience from top technology and entertainment companies including Disney, Meta, and Hewlett Packard Enterprise (HPE), where he has consistently delivered transformative growth through operational innovation and customer-centric strategy.
“Arun’s leadership will further strengthen NiCE’s operational foundation as we continue to accelerate our AI-first vision,” said Scott Russell, CEO, NiCE. “He brings a rare combination of technological expertise, strategic clarity, and global operational discipline. His deep understanding of customer experience transformation, combined with his familiarity with NiCE, positions him perfectly to help scale our business and enhance customer outcomes worldwide.”
At Disney, Chandra led the modernization of the customer experience function for the company’s $24 billion streaming business serving more than 195 million subscribers globally. His work deployed advanced AI and automation to enhance customer engagement, reduce friction, and strengthen loyalty, transforming Disney’s digital operations into a benchmark for innovation and customer satisfaction.
As COO at NiCE, Chandra will oversee an integrated Global Customer Operations division that unites NiCE’s core business enablers, including Partners, CX Customer Success & Services, Marketing, Global Business Operations, IT, and Corporate Security.
“I am thrilled to join NiCE at such a defining moment for the industry,” said Arun Chandra. “The company’s leadership in AI-powered customer experience and its commitment to operational excellence are unmatched. I have a deep understanding of the significant impact NiCE delivers for leading organizations, and I’m excited to build on that foundation, scaling global operations, deepening partnerships, and ensuring every customer interaction reflects the innovation and integrity that define NiCE.”
Chandra holds an MBA from the Leavey School of Business at Santa Clara University, an MS from The Ohio State University, and a BS from the Indian Institute of Technology. He has also completed executive education programs at Harvard Business School including Finance for Senior Executives, Audit and Compensation Committee Program, and Making Corporate Boards More Effective.
With this appointment, NiCE continues to advance its mission to redefine customer experience through AI-orchestrated business outcomes, uniting human empathy and intelligent automation at scale.
