New executive hire reinforces Gravyty’s commitment to delivering consistent, high-quality outcomes for mission-driven institutions
Gravyty, the leading provider of AI-powered engagement solutions for higher education, announced the appointment of Lisa Haubenstock as Chief Customer Officer, effective immediately. Haubenstock will spearhead Gravyty’s customer experience strategy, unifying support, implementation, and customer success to ensure institutions receive a seamless, high-impact experience across the entire platform.
Haubenstock brings more than 20 years of leadership experience in higher education and SaaS, spanning customer success, operations, professional services, support, and learning and development. She joins Gravyty after building transformative post-sales experiences at organizations including EverFi, Amazon, and Truckstop, and holds a Masters in Nonprofit/Arts Administration with a focus in development from Boston University, where she began her career in Undergraduate Admissions.
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As Chief Customer Officer, Haubenstock will drive customer health, retention, and expansion while building scalable systems, and consistent onboarding, support, and renewal motions. Haubenstock will also strengthen cross-functional alignments, ensuring customer voice informs product roadmap, delivery and go-to-market strategy.
“Customer experience is central to Gravyty’s future,” said Justin Beck, CEO of Gravyty. “Lisa’s track record and operational rigor and her deep understanding of higher education will accelerate our cultural reset, and help deliver consistent, measurable value for our institutional partners.”
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Haubenstock’s appointment comes as Gravyty unifies student support, fundraising, alumni relations, and athlete engagement into one AI-powered platform designed to help institutions attract students, improve retention and graduation outcomes, and cultivate lifelong alumni engagement. Her leadership will ensure customers experience clear ownership, fast time-to-value, and stronger outcomes at scale.
“I’m energized by this moment of transformation,” said Lisa Haubenstock. “Gravyty is building something powerful for higher education, and I’m eager to help our teams deliver a human-centered, outcomes-driven experience that institutions can rely on.”
