Contentsquare, the global leader in experience analytics, announced today the appointment of John O’Melia as Chief Customer Officer. With over 25 years of experience in the software industry and a proven track record of cultivating customer intimacy, John will ensure Contentsquare continues to deliver transformative value to its customers worldwide.
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“How you stand out as a brand in 2021 is through your CX, and I’m looking forward to helping tomorrow’s digital leaders reap the full rewards of their customer-driven innovation strategies, thanks to Contentsquare.”
As brands work to sustain the momentum of a year characterized by dizzying digital acceleration and transformation, Contentsquare’s unique metrics and highly actionable customer behavior insights make it a must-have solution for customer-driven teams. The company recently communicated it had welcomed 200 new logos to its global customer base in 2020, and grew its NPS score from 30 to 45.
“We’re very excited to have John join the team. The stakes for customer experience have never been higher, and we’ve seen this year exactly how vital our solution is to many of the world’s leading brands,” said Jonathan Cherki, Founder and CEO of Contentsquare. “John is obsessed with customer success, as is the whole Contentsquare team — with his tremendous know-how and leadership, we know we’ve found the right person to deepen our customer relationships and make sure the teams that use Contentsquare capture the maximum possible value.”
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John was previously the CEO of Seal Software, which was acquired by Docusign last year, and he has also held senior leadership positions in Sales and Customer Success at PWC and Dell EMC. Over the course of his career, he has always sought to truly understand customers’ needs and aspirations associated with their investment in technology, and to ensure they realize these anticipated results.
“The digital acceleration observed in 2020 has crystallized the need for brands to work with trusted analytics partners. What excites me the most about joining Contentsquare is that the value the solution adds is immediately obvious,” said John. “How you stand out as a brand in 2021 is through your CX, and I’m looking forward to helping tomorrow’s digital leaders reap the full rewards of their customer-driven innovation strategies, thanks to Contentsquare.”
