Episode 220: Customer Success Tips for B2B with Rachel Sherriff, Chief Customer Officer at Recurly

Episode-220_Rachel_Sheriff_recurly_STS-PODCAST_19-12-2024

In this episode of the SalesStar Podcast – we welcomed Rachel Sherriff , Chief Customer Officer at Recurly to chat about the various customer service and success protocols that modern B2B SaaS teams should keep top of
mind in 2025 and beyond:

Key topics covered:

  • What drives customer and success experiences?
  • How can B2B teams use AI effectively to drive impact
  • The impact of GenAI on sales and marketing