Episode 212: What Drives Better Customer Success Outcomes: Featuring Sam Mohamed, VP of Customer Success, Sprinklr
Sam Mohamed, VP of Customer Success at Sprinklr a leading enterprise software company that helps drive customer-facing functions shared his expertise and insights around Customer Success and what drives better CS journeys in B2B tech.
Key topics covered:
- Factors that need to have a complete overhaul when it comes to B2B SaaS Customer Success journeys and processes
- Takeaways from B2B SaaS brands that boast of great CS journeys
- The near future impact of generative AI on sales, after sales, customer success
