Zendesk Expands Global Footprint in Japan with a New Office

By Sudipto Ghosh On Sep 5, 2018

New Office in Iconic Kyobashi Erogrand Testament to Strong Growth and Ongoing Investment in Japan

Zendesk is heading East. The leading Sales and Marketing Technology company has announced it has expanded its footprint in Japan with a new office in the heart of Tokyo’s Chuo City, the old town that has flourished for over 400 years as the city’s cultural, informational, and business hub.

Zendesk Japan has seen close to 50 percent year-on-year revenue growth, placing it in the company’s top 10 largest markets globally, with a portfolio of more than 2,000 customers including JapanTaxi, Pioneer DJ, Cyber Agent, and LIXIL. Zendesk’s burgeoning presence in Japan is also a reflection of its continued global growth and expansion.

“We’re proud to be expanding our home in Japan and helping local companies deliver the best customer experiences,” said Mikkel Svane, Zendesk CEO and founder.

Mikkel added, “Our business and operations have grown rapidly since first opening a Tokyo office five years ago. Under the leadership of Yutaka Fujimoto, our new space brings to life Zendesk’s own sense of kaizen to businesses in Japan.”

Located on the twentieth floor of Kyobashi Edogrand, the office will be a hub for Zendesk’s national sales and marketing team, of which there are currently 15 employees. Designed to foster openness, collaboration, and creativity amongst employees, customers and partners, the new space is nearly three times larger than its previous office.

It also features a dedicated event space for customer meetings, training, workshops, and networking events, such as Zenlab user community group, which helps businesses of all sizes and industries embrace the future of customer experience. Zenlab is unique to Japan and attracts up to 100 attendees at each event to share best practices, foster mutual learning, and useful tips.

Yutaka Fujimoto, director of Japan, said, “Japan is well known for its unique customer service culture, and Japanese brands are already familiar with the need to put the customer at the center of their business.”

Yutaka added, “In our experience, brands in Japan are keen to embrace the future of customer experience and adopt new products and ways of thinking that help them scale their business, while also having the flexibility and agility to adjust to their and their customers’ evolving needs. The Zendesk Japan team is focused on working with Japanese brands as they look to grow, as well as international brands looking to provide Japanese customers the best possible customer service.”

In the future, Zendesk plans to partner with organizations in Japan through its Zendesk Neighbor Foundation, as it does in its other 15 offices around the world, to contribute financial support and volunteer resources toward important social issues such as poverty, aged care, and diversity and inclusion. These causes are core to the company’s culture of being a good neighbor and creating equity within the workplace, communities, and society.

In addition to Tokyo, Zendesk has four other offices in across Asia Pacific, with the brand’s regional headquarters located in Singapore, a Customer Experience Hub in Manila, Zendesk’s Asia Pacific Development Centre in Melbourne, and a sales office in Bengaluru.

Currently, Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages.