Yenlo Earns 2020 WSO2 Awards for Integration Partner of the Year and Partner of the Year (Europe)

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By STS News Desk On Feb 11, 2021

The impact of COVID-19 changed the way we all do business in 2020. That change has lasted into 2021, according to Zappix, the leading Visual IVR and Digital Self-Service provider. Zappix saved its customers millions of dollars in costs in 2020 with hundreds of thousands of calls deflected away from live agents. Those proven results have attracted the attention of business leaders across multiple industries in 2021, as more and more companies look to deliver the best customer experience possible while simultaneously improving their bottom line. Zappix has launched multiple new implementations of its services already in 2021, with other customers signed on to launch in the next couple of months. The market demand for digital transformation has pushed Zappix solutions like Visual IVR into the forefront of customer experience plans in industries such as Retail & eCommerce, Healthcare, Insurance, Utilities, and more. The company has also seen increased demand from its BPO partnerships as contact center business process outsourcers look to stand out in a crowded market and deliver the digital and visual customer experiences their customers are looking for. “The demand for digital transformation was in full force last year and it is not slowing down,” said Yossi Abraham, Zappix president. “We’re glad to have the opportunity and the solutions to support our customers and partners by helping them provide a modern customer experience.” With more and more users calling into customer service lines, the appeal of self-service automation has grown rapidly. Businesses benefit from 70-85% containment rates deflecting routine, repetitive calls away from live agents, and customers enjoy faster resolutions, higher first call resolution rates, and lower average handle times (AHT). Zappix cloud-based Digital Self-Service solutions provide customers significant benefits: Offering self-service options that reduce the volume of calls reaching agents Lower contact center costs Improved customer experience (CX) Automation of repetitive processes, freeing live agents to focus on high-value tasks Shorter average handle times per call (AHT reduction)

Based on its success in delivering open source integration, API management and identity solutions in 2020, Yenlo has been awarded top honors from WSO2 for the third year in a row

Global integration specialist Yenlo, today announced that it has received two awards from WSO2 recognizing its exceptional performance: WSO2 Integration Partner of the Year 2020 and Partner of the Year 2020 (Europe). Winners of the WSO2 Partner Awards were evaluated on several metrics of success, including new customers, annual recurring revenue (ARR), the ability to retain and grow existing customers, expansion into new regions, and certifications. This represents the third year in a row that Yenlo has been awarded top honors for its role in expanding WSO2 adoption worldwide.

As a WSO2 Platinum Value-Added Reseller (VAR), Yenlo provides integration, API management, and identity solutions based on the WSO2 Platform that enable agile digital transformation and support organizations’ API-first strategies. With the world’s largest concentration of WSO2 experts, Yenlo serves customers worldwide through its network of seven offices in six countries.

“We have been working together with WSO2 for twelve years now in increasing WSO2 adoption among companies worldwide and enabling the digital transformation of these enterprises,” said Ruben van der Zwan CEO and co-founder of Yenlo. “WSO2 perfectly complements our best-in-class consulting and implementation expertise with its advanced API management, enterprise integration, and identity and access management technology—combining an API- and cloud-first approach with protection against lock-ins of any kind to give organizations they need to innovate. As a result, organizations can focus on enabling agility, creating customer intimacy, achieving operational excellence, and introducing new digital products and services.”

Supporting the Demand for Digital Connectivity

In the last year, the global coronavirus pandemic has served to accelerate demand for Yenlo’s solutions and WSO2’s technology.

“The coronavirus has enormously boosted the need for digital connectivity worldwide, and this trend will continue to grow over the coming years. For example, the platform economy is expected to realize over $1 billion per year in APIs and services alone,” van der Zwan observed. “At Yenlo, we are helping enterprises connect on a daily basis via the APIs and services that we have realized via WSO2, across people, organizations, products, services and goods.”

Connext: Cloud Solutions Based on WSO2

Yenlo launched the Connext Platform in 2019. Built on the WSO2 Platform, the scalable, 24/7 hosted and managed cloud solution gives WSO2 experts a platform-as-a-service offering or developing their own integrations. Connext Go!, which launched in 2020, builds on the success of the Connext Platform and offers an integration-as-a-service solution for companies that want to be free from the burdens of development, management, support, and infrastructure of integrations. Uniquely, the fee is a fixed and fully transparent monthly price per integration.

Yenlo Earns 2020 WSO2 Awards for Integration Partner of the Year and Partner of the Year (Europe)

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