Verint Wins Customer Experience/Customer Engagement ISV Connect Partner of the Year in 2023 Zoom Partner Awards
Award Honors Verint for Excellence in Partner Sales
Verint, The Customer Engagement Company®, is a recipient of the 2023 Zoom Partner Awards from Zoom Video Communications, Inc. which recognizes the company’s impactful achievements and ingenuity. Verint was named Customer Experience/Customer Engagement (CX/CE) ISV Connect Partner of the Year at Zoomtopia Partner Connect in San Jose, Calif.
“Since expanding our long-standing partnership with Zoom last year, our customers have benefitted from the power of our combined offerings delivered through an open platform to help them close the engagement capacity gap and deliver exceptional customer experiences.”
Partner Connect is a partner-focused event at Zoomtopia designed to inform and inspire partners on Zoom’s vision. Here, partners can learn how to elevate their Zoom practice, take advantage of new program updates, and celebrate their successes. The award program recognizes organizations that have strategized impactful business plans with Zoom, resulting in increased alignment and distinguished sales and marketing accomplishments.
“At Zoom, we recognize the tremendous value our partners bring to both our company and customers, which is why we are excited to highlight their ongoing commitment and dedication to Zoom through our annual Partner Awards,” said Todd Surdey, head of global channel and business development at Zoom. “Zoom’s partners are pivotal as we continue to expand our all-in-one intelligent collaboration platform. From Zoom Contact Center, Zoom Team Chat, Zoom Phone, and more, our partner community has worked tirelessly to help customers stay connected. We commend their innovation, dedication, and exceptional results.”
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In 2022, Verint and Zoom launched two technology integrations to help organizations meet rising customer expectations and elevate customer experiences. Verint Compliance Recording was integrated with Zoom Phone and Zoom Meetings to help businesses capture, archive, analyze, retrieve and ensure compliance for customer interactions. The Verint and Zoom partnership was expanded through the integration of Verint’s open platform to Zoom Contact Center and its rich set of APIs to deliver workforce engagement and improve employee experience and performance among the contact center, back-office and branch teams.
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“Verint is honored to be recognized as a leading partner by Zoom,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Since expanding our long-standing partnership with Zoom last year, our customers have benefitted from the power of our combined offerings delivered through an open platform to help them close the engagement capacity gap and deliver exceptional customer experiences.”
