Comprehensive analysis and ranking of leading IPA vendors commends UST for its innovative technology and customer experience management
UST, a leading digital transformation solutions company, announced that it has been named as a 2022 technology leader by Quadrant Knowledge Solutions in its SPARK Matrix™ analysis of the global Intelligent Document Processing (IDP) and Intelligent Process Automation (IPA) markets.
Quadrant Knowledge Solutions’ SPARK Matrix™ includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading service vendors in the form of its SPARK Matrix. The comprehensive analysis provides strategic information for users to evaluate different provider capabilities, competitive differentiation and market positions.
“We are extremely delighted that Quadrant SPARK Matrix has acknowledged our expertise in Intelligent Process Automation including Intelligent Document Processing for document centred businesses. We are dedicated to maintaining our leadership position in the market by helping all aspects of the business attain digitalization powered via action-oriented insights. This reflects how UST prioritizes innovation and works to maintain a high standard in all we do,” said Vinod Neelanath, Chief Product Officer, UST SmartOps.
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“UST offers contextual voice analysis with its UST SmartOps platform for processing and analyzing data in the recorded voice format in order to deliver outcome-based solutions. The UST SmartOps platform is enabled through intelligent AI models and classifies documents based on metadata attribute via a smart, highly accurate framework. With its comprehensive capabilities, UST is capable of catering to diverse customer needs across industry verticals,” said Madhu Kittur, Analyst, Quadrant Knowledge Solutions.
“UST SmartOps is a compelling intelligent automation ecosystem that offers a comprehensive suite of advanced AI and cognitive techniques to boost efficiency and usability. Additionally, UST SmartOps digitizes and compresses manual workflows while holistically learning and reimagining organizations’ business processes. UST has received strong ratings across the parameters of service excellence, technology excellence and customer impact, helping to position UST as a leader in the 2022 SPARK Matrix,” said Pranjal Singh, Senior Analyst, Quadrant Knowledge Solutions.
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Quadrant Knowledge Solutions defines IPA as solutions and services that combine RPA with a range of innovative technologies and advanced analytics to create, manage, and integrate complete business processes with autonomous decision-making models. According to Quadrant Knowledge Solutions, IDP is a technique for automatically extracting information from documents to expedite analysis and streamline workflow automation.
