Company lauded for continuous innovation, scale and scope of services, financial health, ESG commitment, security, advanced technology and digital solutions
Teleperformance, the global leader in outsourced customer and citizen experience management and related digital services announced it has been recognized as Frost & Sullivan’s 2023 Company of the Year for the Asia-Pacific (APAC) customer experience outsourcing services industry. The award is based on a fully independent and comprehensive evaluation of the top customer experience outsourcing providers serving the APAC region across its 11 main delivery markets.
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“A wide array of clients well appreciates Teleperformance’s unparalleled scale, geographic coverage, and cultural diversity in the industry”, said Krishna Baidya, Director, ICT Practice, Frost & Sullivan. “The company stands out for its strategic excellence, which balances technology innovation and human expertise, and has earned a reputation as a preferred service provider for various organizations in their specific operative markets. With its stellar financial performance, thought leadership, service excellence, unparalleled innovation, and strong overall performance, Teleperformance earns the 2023 Frost & Sullivan APAC Company of the Year Award in the CX outsourcing services industry.”
Other relevant factors in selecting Teleperformance as 2023 APAC Company of the Year included: exceptional financial health, industry leading security practices and tools, its desirable client brand portfolio, a strong commitment to CSR/ESG and an innovative cloud campus work from home capability. Frost & Sullivan also cited Teleperformance’s extensive scale, scope and quality of solutions and digital services and bottom line ability to deliver consistently excellent results for its clients.
“We are again humbled to receive this top regional recognition from Frost & Sullivan for the 12th consecutive year,” said Dave Rizzo, Asia Pacific President, Teleperformance. “This is only possible thanks to our exceptional and committed people across APAC who work very hard to consistently deliver excellent results on behalf of our great client brands. We were an early pioneer in APAC CX operations and we are well positioned to grow in all key markets and industry sectors as independently noted by current Frost & Sullivan research on the top industry players.”
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