SalesTech Star

Tangoe Wins Gold Stevie® Award

Tangoe’s Implementation Methodology and Governance Model earns category top nod at the 2021 American Business Awards

Tangoe is proud to announce it is the winner of a Gold Stevie® Award in the Best Technical Support Strategy and Implementation category in the 19th Annual American Business Awards®The Stevies recognize outstanding performances in the workplace worldwide.

Read More:Three Best Practices Every Cloud-Based Call Center Should Follow

“A nice way to automate, control, and optimize the world’s biggest organizations’ technology budgets and initiatives.”

More than 3,800 nominations from organizations of all sizes and in virtually every industry were submitted this year.

Tangoe presented its agile Implementation Methodology and Governance Model highlighting the company’s emphasis on seamless deployment of its solutions and increasing customer satisfaction and efficiencies through automation. The model defines a strategy with a proven transition formula focusing on quality and accelerated go-live for faster ROI.

“We are excited to have our Implementation Methodology and Governance Model recognized with a Gold Stevie Award,” said Jasen Corrente, Tangoe’s Director of Implementations. “We designed our processes to blend the human touch with technology to deliver consistent, high-quality, and effective service to our customers. Through customer survey results, we have found our implementation model is a big differentiator from others within the industry.”

Read More: Znode Successfully Completes Annual SOC 2 Type 2 Examination

Tangoe’s Implementation Methodology and Governance Model prioritizes user experience and focuses on more than just the software – it includes strategic steps to address business process change, people change, and the technology change. A successful implementation project includes communication and engagement with project stakeholders as part of the initial deployment as well as enablement training throughout. Tangoe’s implementation solution leverages an interactive web-based system to monitor and track tasks and milestones critical to the success of the project. Reports provide complete visibility to all statuses, actions and governance and are readily available to all project stakeholders. Two-way communication is critical and allows Tangoe to work fast to act on customer feedback. This strong, customer-focused vision helps align the goals of customers to ensure a seamless and efficient implementation process.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.