Former Group VP of Customer Success at Marketo will drive Conga’s customer focus
Conga, an application provider for companies looking to automate and enhance their business productivity through end-to-end Digital Document Transformation, announced that cloud customer success veteran Srikant Sharma has joined the company as Senior Vice President of Customer Success.
“Joining Conga at this time represents an incredible opportunity,” said Sharma, “both for me and for the company, as we take steps to build a world-class customer success organization that delivers to our customers even more value and success from our products. Conga is in the right space at the right time – businesses are thirsty for new paradigms for transformation – of knowledge, processes, and engagement models around documents and contracts. We have an amazing opportunity to tap that well for our customers, and help them accelerate their own businesses via the strong value of the Conga solution stack. Our mission is to put our customers at the forefront of every business decision we make as we continue to drive our own transformation to a customer-first organization.”
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Prior to Conga, Srikant ran global customer success at Marketo, leading the company’s metrics-driven transformation to focus on the customer experience and journey across all touch points. Srikant has also held leadership roles at Open Text, HP and NorthboundDGS, a global revenue and customer marketing agency, and has a deep pedigree of building and leading passionate, high-performance teams. Srikant has an MBA from Cornell University, and a Bachelor’s in Materials Science and Metallurgical Engineering from IIT Bombay in Mumbai, India.
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“Srikant joins Conga at a critical time, as we build momentum and increase our rich history as a customer-focused organization,” said Bob DeSantis, chief operating officer at Conga. “Srikant’s experience, insights and strategic perspective will be key in expanding our investment in customer experience and customer success. This in turn will kick off a new phase of strength and growth for Conga as company.”
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