ShipStation 3PL automates manual client communication and reduces client setup time
ShipStation, the world’s leading cloud-based ecommerce shipping solution, today announced the release of ShipStation 3PL, its first-ever feature designed specifically for third-party logistics providers (3PLs). The solution gives 3PLs the power to streamline client onboarding and management through a self-service portal. The portal allows 3PLs to automate manual fulfillment operations and eliminate client friction.
Many 3PLs still perform client onboarding, integration, and support manually – typically through email, file transfer, or directly through their clients’ shipping platforms. Manual client onboarding can cost 3PLs up to 10 labor weeks per client*, and manual client management processes make 3PLs prone to human errors and costly mistakes. Outdated onboarding and management processes can limit the number of customers a 3PL can serve, and can frustrate existing clients who are accustomed to immediate visibility and control of their order fulfillment processes.
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ShipStation 3PL directly addresses these challenges by automating manual client communication processes and reducing new client setup to less than one day. Key features include:
- A single platform for 3PLs to manage their carrier integrations and receive, manage, and ship all of their clients’ orders
- Automatic status, tracking, and inventory updates that are sent directly to clients once orders are fulfilled by the 3PL
- 3PL access to ShipStation accounts, which allows them to offer their clients hundreds of sales channel integrations and order routing, branding, and self-fulfillment capabilities
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“For 3PLs, onboarding and configuring workflows for new clients is time and cost-intensive, which can prohibit growth,” said Sudha Chandrasekharan, Senior Vice President of Ecommerce Products at Auctane, ShipStation’s operating brand. “With ShipStation 3PL, those key processes can be reduced to minutes. This solution eliminates 3PLs’ main barriers to serving new and existing clients, and delivers the level of inventory and shipping visibility modern clients expect. ShipStation serves a massive network of ecommerce merchants, and with ShipStation 3PL, we’ll optimize critical operations for a major network of growing 3PLs.”
