Christopher M. Carrington Steps Down, Gary B. Moore Named CEO
ServiceSource, a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, today announced that Christopher M. Carrington has stepped down from his role as CEO. Effective, Gary B. Moore, a member of the Company’s Board of Directors since November 2016 has been appointed CEO. Both Carrington and Moore will remain on the Company’s Board of Directors following the change.
“Chris has been a transformational leader for ServiceSource during his four years at the helm,” said Bruce Dunlevie, ServiceSource’s lead independent director. “Under his watch, the Company enhanced its value proposition, broadened its solution suite, diversified its end market mix and client base and strengthened its financial profile. We are thankful for his many contributions during his tenure and are appreciative for his ongoing involvement on the Board.”
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“We have been fortunate to benefit from Gary’s leadership, guidance and oversight at the Board for the past two years,” continued Dunlevie. “In addition to his extensive professional experience and domain expertise, Gary has an intimate understanding of ServiceSource’s business model and market opportunity and is highly qualified to step in as CEO. On behalf of the Board and the ServiceSource team globally, we welcome Gary to this role as he leads the Company forward in its strategic transformation and positioning for the future.”
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“I am enthusiastic and optimistic about ServiceSource’s strategy and the team we have in place to execute the Company’s ongoing transformation initiatives,” said Moore. “ServiceSource is uniquely able to address a clear and compelling market need as companies reimagine their B2B customer journey experiences in a digital era. I am honored to lead our talented employees and to have the opportunity to work with the entire senior leadership team, including our three newest leaders—CFO Rich Walker, COO Debbie Dunnam, and Chief Marketing and Growth Officer Denzil Samuels—as we ensure the Company is best-positioned to serve our clients.”
“I am proud of the progress our people have made to transform and reposition the Company in recent years,” said Carrington. “Through my ongoing involvement on the Board, I look forward to supporting Gary, the leaders on his team and the more than 3,700 ServiceSource employees who support our global clients’ transformation of their B2B customer engagement models.”
Mr. Carrington’s departure is not related to any disagreements regarding strategy, financial disclosures, accounting or legal matters.
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