Replicon Delivers a Single Source of Truth for People, Projects, Skills, and Time, and Exceptional Customer Service.
Replicon wins a Bronze Stevie Awards for Customer Service Department of the Year (Category: Computer Software — 100 or More Employees).
Replicon has continued with its unprecedented winning streak to bag the 17th annual Stevie® Awards for Sales & Customer Service for the eleventh year in a row. This recognition re-emphasizes Replicon’s commitment to provide top-notch customer service.
The Stevie® Awards is one of the world’s most coveted prizes that recognizes the achievements and positive contributions of organizations and working professionals worldwide. More than 1,000 organizations from over 70 countries participated in this year’s Stevie® Awards, and the winners were selected by the average scores of more than 170 professionals on seven specialized juries.
Replicon provides global organizations with modern, scalable and intuitive solutions to optimize project profit, resource utilization, time tracking, and manage employee skills, ensuring a single source of truth for harmony across business functions. Replicon’s customer service team is dedicated to ensuring that every customer across the globe has a positive experience, and they provide timely and effective solutions to any issues that may arise.
Scott Bales, VP Customer Success & Solution Engineering, said “We are honored to receive this award. Our customer service team is committed to providing the best possible experience for our customers, and it’s wonderful to see their hard work and dedication recognized in this way.”
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Replicon provides a comprehensive product suite for managing projects, billing, pay and compliance:
- Polaris is the world’s first self-driving Professional Services Automation software and Project Portfolio Management software. It provides professional services leaders with a solution that can do the heavy lifting, analyzing real-time data, and delivering live recommendations on the best possible choices to manage project delivery, resource utilization and profitability. The enterprise-ready, configurable, and scalable PSA solution breaks down data silos while providing 100% accurate and consistent data to enable businesses to operate in harmony across groups.
- Replicon Project Time Tracking Product Suite helps organizations manage all project time tracking needs, such as project costing or client billing. AI-powered ZeroTime™ frees organizations from tracking time manually. Replicon’s Project Time Tracking Product Suite consists of ProjectTime, TimeBill, Expense and TimeOff, which offer comprehensive capabilities like project hours and cost management, time off management, project expense tracking and global paid time off management.
- Replicon Workforce Management Product Suite helps organizations achieve 100% labor and wage compliance while providing comprehensive capabilities to manage global time and attendance, gross pay, and time off. The product suite consists of Schedule Management, Time & Attendance, Global Time Off, Global Labor Compliance and CloudClock. The all-in-one workforce management platform with AI-powered time-tracking software helps organizations streamline and modernize their time and labor compliance processes.
Commenting on the development, Lakshmi Raj, co-CEO of Replicon, said: “We are delighted to win the Stevie® Awards for the eleventh consecutive year. This recognition underscores our commitment to our customers and demonstrates how we have kept our customers at the core of all our initiatives.” She added, “Our team demonstrates discipline and dedication in solving customer issues and providing end-to-end solutions. We are delighted to maintain outstanding net promoter scores, receive consistently positive customer feedback, and achieve same-day resolutions through our round-the-clock customer service.”
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