Raken, the top-rated mobile field management solution for the construction industry, was presented with a Silver Stevie® Award in the category Customer Service Department of the Year – Computer Software in the 15th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards.
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More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees.
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on April 14.”
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During the 2019-2020 period, the Raken support team addressed more than 15,000 individual requests with a median response time of three minutes. The industry average for support response time is well above eight hours. Each of Raken’s individual requests was solved within one hour and 30 minutes, compared to the industry average of 24 hours.
“We’re proud to be recognized as a team that goes above and beyond in offering personalized training and support for every customer. Having the easiest to use field app means we can onboard and support entire crews without requiring extra time for implementation—something many in our industry are unable to offer,” said Ty Kalklosch, Raken CEO.
In the software industry, the average customer satisfaction score (CSAT) is 79%. 2020 marks Raken’s fifth year of having a score over 91%.
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