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Radial positioned as the Leader in the 2022 SPARK Matrix for Omnichannel Order Management Systems (OMS) by Quadrant Knowledge Solutions

  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Omnichannel Order Management Systems platform vendors.
  • Radialwith its strong customer value proposition, sophisticated platform, proven records, comprehensive vision and roadmap, strong domain expertise, robust functional capabilities, extensive customer base, and sophisticated technology platform, Radial is well-positioned to maintain and grow its market share with continued success amongst the large enterprise segments.

Quadrant Knowledge Solutions announced today that it has named Radial as a 2022 technology leader in the global analysis of the SPARK MatrixTM Omnichannel OMS market,2022.

The Quadrant Knowledge Solutions SPARK Matrix™ includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading technology vendors in the form of its SPARK Matrix. It gives strategic information for users to evaluate different provider capabilities, competitive differentiation, and market position.

According to Akshaysingh Chandel, Analyst, Quadrant Knowledge Solutions, “Radial Order Management (ROM) is  a modular, SaaS-based, multi-tenant platform capable of providing unified visibility into enterprise inventory and availability, robust distributed order management to perform dynamic order orchestration and intelligent routing, store fulfilment, customer care tools, dropship, marketplaces, and business intelligence modules, enabling retailers to provide a seamless customer experience in an omnichannel environment.”

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“The Radial Order Management (ROM) solution provides AI-powered predictive analysis via an intuitive dashboard that delivers advanced analytics with actionable insights to optimize overall inventory operations, demand forecasting, and safety stock recommendations,” added Chandel. “In addition to omnichannel solutions, Radial offers a global network of fulfilment centres, flexible transportation services, payment and fraud prevention management, and customer care services to help retailers meet increasing consumer expectations and maintain market competitiveness.”

“Retailers are increasingly seeing the benefits of transforming their supply chains to meet customers’ expectations for speed and convenience in order fulfilment,” said Matt Snyder, Radial’s Senior Vice President of Solutions and Transformation. “From buy online pick-up in-store (BOPIS) and buy online, return in-store (BORIS) options to curbside pick-up and store associate delivery capabilities and beyond, today’s retailers need to have the flexibility to fulfill e-commerce orders according to the varied preferences of their customers. Radial’s order management solution drives increased sales by enabling brands and retailers to ‘sell more product at more places’ by expanding their product assortments through its vast supplier network and reach more consumers through its marketplace and retail connections.”

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Quadrant Knowledge Solutions defines an omnichannel Order Management system (OMS) as ‘software that helps retailers efficiently manage and fulfill complex customers’ orders in an omnichannel environment to improve customer service experience.’ An omnichannel OMS provides unified visibility into enterprise inventory from warehouses, distribution centers, stores, and in-transit locations and performs complex order routing to enable efficient order fulfillment from the optimum location. An omnichannel Order Management System (OMS) includes a configurable workflow engine to orchestrate and optimize the complex order processing, management, and fulfillment processes to ensure efficient order fulfillment at minimum costs.

Retailers have well understood the importance of embracing omnichannel strategies to succeed in a highly competitive environment with ever-increasing expectations around customer experience. Omnichannel Order Management Systems play an essential role in the journey toward omnichannel retailing. Omnichannel OMS allows retailers to deliver a seamless, consistent, and personalized experience and provide the flexibility to buy anywhere, fulfill anywhere, and return anywhere scenarios. Additionally, the inclusion of a complex order processing rule engine enables the system to ensure the customers receive orders on time at the desired location and the minimum costs.

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