QuadX Achieves Superior Last Mile Fulfillment Experience With FarEye
Fast-growing Philippines startup gains real-time visibility from first to last mile using FarEye’s Intelligent Delivery platform.
FarEye announced that long-time customer QuadX, one of the fastest growing startups in the Philippines specializing in e-commerce logistics and software solutions, has realized significant delivery productivity gains, and an increase in successful on-time, accurate deliveries using FarEye’s Intelligent Delivery platform. With FarEye, QuadX has developed a highly competitive, differentiated delivery platform capable of delivering 307% more orders since deploying FarEye in 2018.
E-commerce accounts for only 1.5% of the Philippines retail market, largely because cash is the preferred method of shopping and the majority of Filipinos do not have credit cards. In addition to logistics and software solutions, QuadX has developed a range of e-commerce payment processing solutions in an effort to improve the buyer and seller experience when making online orders, and help grow e-commerce in the Philippines to 5% over the next few years.
As part of this strategy, QuadX has been working with FarEye to digitize its courier services and provide more real-time visibility across first-to-last mile logistics throughout the delivery process. FarEye’s platform is integrated with QuadX’s sorting machine to automate first mile through to last mile delivery.
“With thousands of riders, we needed to have full visibility into everything from routing to cash collection to proof of delivery and returns, rather than react based on gut-feel,” said Dino Araneta, Founder and Chief Strategy & Innovations Officer, QuadX. “FarEye’s real-time visibility capabilities and last mile logistics platform have given us a powerful way to read dynamic market conditions and make more informed decisions on routing orders dynamically to achieve on-time, accurate deliveries, ensuring a positive customer experience with every item purchased.”
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Since deploying FarEye, QuadX has realized the following benefits via its flagship product GoGo Xpress:
- 307% growth in orders delivered since deploying FarEye in 2018: QuadX has seen exponential growth in deliveries with FarEye’s technology, to more than 22,100,00.
- Boosted productivity to its highest peak of 99%: QuadX saw a 99% productivity rate for both deliveries and pickups using FarEye
- Reduced return rate: Only 3.26% of total orders are now returned, down from 5.94%, which reduces logistics complexity for QuadX.
“QuadX is a pioneer in digital logistics and we’re proud to support their journey with the actionable insights and visibility they need to make smarter decisions, faster,” said Gautam Kumar, Chief Operating Officer and Co-founder, FarEye. “As e-commerce picks up in popularity in the Philippines, having a smooth delivery and returns process is crucial to the consumer experience and will be pivotal to driving deeper brand loyalty and repeat business for QuadX’s retail partners.”
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