For second consecutive year PowerSchool receives Stevie Awards for Sales and Customer Service
PowerSchool, the leading provider of cloud-based software for K-12 education in North America, announced today it has been recognized for its ongoing commitment to customer support and service with six Stevie® Awards. This is the second consecutive year PowerSchool has been recognized by the Stevie® Awards, along with the company’s first time receiving two Gold Stevie® Awards for the Front-Line Customer Service Team of the Year – Technology Industries and Innovation in Customer Service – Computer Industries categories. PowerSchool’s Gold Stevie® Award recognitions resulted from the company’s Customer Support and Professional Services teams’ ongoing efforts assisting customers throughout the COVID-19 pandemic and getting them ready for digital transformation beyond the pandemic.
“Along with our suite of leading education technology solutions, PowerSchool’s commitment to customer support and service are another reason why PowerSchool continues to receive notable industry accolades,” said Maulik Datanwala, PowerSchool Chief Operating Officer. “Our team members’ dedication has empowered administrators and educators across the U.S. and it’s great to see that be recognized.”
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“Along with our suite of leading education technology solutions, PowerSchool’s commitment to customer support and service are another reason why PowerSchool continues to receive notable industry accolades”
Over the past year, PowerSchool’s Professional Services team leveraged new enablement processes to cross-train and re-deploy resources in real-time, all while meeting the demand for remote, hybrid, or in-person learning. Similarly, PowerSchool’s Customer Support team implemented various tools and systems to grow engagement, including a Mentors program to recognize active members of the PowerSchool Community, the development of an Ideas Portal for enhancement requests, and digital chatbot to provide quick answers to frequently asked questions, among other developments.
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Along with its Gold Stevie® Award designations, PowerSchool was recognized in multiple other Stevie® Award categories including:
- Best Customer Engagement Initiative (Silver Stevie Award)
- Best Use of Technology in Customer Service – Computer Industries (Silver Stevie Award)
- Customer Service Training Team of the Year – External – Technology Industries (Bronze Stevie Award)
- Customer Service Training or Coaching Program of the Year – Technology Industries (Bronze Stevie Award)
The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie® Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards.
