Pipedrive, the leading CRM for sales and marketing teams, achieved the highest score in SoftwareReviews’ latest CRM Emotional Footprint Report. The report, based solely on user reviews, illustrates the customer experience with software vendors across procurement, implementation, service, and support, and indicates that Pipedrive users feel they gain the highest value from their CRM software. Download a complimentary copy of the report here.
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SoftwareReviews’ Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view.
The data is collected from real end users through authentic review surveys and meticulously verified for veracity. The survey uses standard net promoter scoring to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory.
Out of the 14 vendors ranked in SoftwareReviews’ CRM Emotional Footprint Report, Pipedrive, with a CX Score of 8.6, had the highest combined Value Index of 84 out of 100 (user satisfaction with software relative to cost), as well as a Net Emotional Footprint of 89 (a powerful indicator of overall user sentiment).
Pipedrive was acknowledged for various product features and received top scores for managing leads, sales, activities and workflow, as well as account and contact management. Pipedrive ranked #1 for its usability and intuitiveness, ease of implementation and data integration, vendor support, availability and quality of training, as well as product strategy and rate of improvement. A total of 98% of Pipedrive users would renew their plan and 85% are likely to recommend the CRM.
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