PFSweb Announces Contract Extension for Omnichannel RetailConnect Product

PFS, the operations business unit of PFSweb, Inc., a global commerce services company, announced today a contract extension with an existing international apparel client, to expand PFS’ omnichannel RetailConnect™ product into more than 30 stores in the United States.

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This announcement comes on the heels of the previously announced initial deployment for the 2020 holiday season. The first store went live with RetailConnect in early November 2020, initially supporting ship from store activity and then followed by BOPIS functionality. To date, six stores have gone live resulting in more than 20,000 orders fulfilled through March 26, 2021.

The current expansion includes deploying 50 RetailConnect units across more than 30 stores by the end of Q2 2021. Select stores with expected higher order volumes will be equipped with multiple RetailConnect units to accommodate the demand. The units will create a more efficient omnichannel process and open up gift and customization options to be fulfilled out of the stores. In addition, the brand is replacing its existing omnichannel software with PFS’ distributed order management (DOM) technology for all its U.S. omnichannel-enabled stores.

“This exciting announcement is an example of PFS’ innovation capabilities and commitment to solve eCommerce fulfillment challenges for our clients. RetailConnect is a unique product in the industry due to its technology driven pick/pack/ship process and creating an easy-to-use system for store associates. We are thrilled to continue building on the success of the initial RetailConnect launch last year and help this client achieve their omnichannel goals,” commented Mike Willoughby, CEO of PFSweb. “As elevated eCommerce volumes continue, it’s imperative that brands and retailers evaluate their omnichannel processes to gain efficiencies and fully utilize their store footprints to support their online channel.”

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