More than Half of Americans Turn to Buy Now, Pay Later During Financially Stressful Times
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4 in 5 ‘Buy Now, Pay Later’ customers confirm Pay-in-Four innovation helped reduce their financial stress throughout the payment cycle
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More than 75% of Afterpay customers say that ‘Buy Now, Pay Later’ reduces their financial stress at the time of purchase, and throughout the installments journey
Afterpay, a leader in Buy Now, Pay Later (BNPL), has conducted research with Morning Consult revealing Americans are more financially stressed today than a year ago, with more than half (51%) of Americans feeling financially squeezed. As a result, BNPL was considered by 4 in 5 users as an effective solution to alleviating financial stress, especially among Millennials and Gen Zs who are preparing for a pivotal or large life change this summer.
As demonstrated by the survey, U.S. consumers not only believe that BNPL can help reduce financial stress throughout the payments journey, but results proved it does. 82% of BNPL consumers surveyed said that traditional Pay-in-4 models reduce their financial stress at checkout, and 77% and 78%, respectively, indicated the same sentiment after 2 payments and when the payment journey is complete. Among Afterpay users, the results are even higher – 86% said BNPL reduces stress at the time of purchase, 80% indicated the same sentiment after 2 payments, and 76% when the payment journey is over.
As Americans head into the summertime, many see the potential of BNPL as a solution to combat their feelings of financial insecurity for major life events. According to the survey, the highest impact areas of BNPL consideration include weddings (61%), large household purchases (61%), back to school shopping (53%), and preparing to buy a home (51%).
Many American consumers are feeling the effects of inflation, attributing it to a heightened state of financial stress. Customers who use Afterpay’s Pay-in-4 BNPL benefit from managing their budgets with the flexibility and choice of either breaking out their purchases over four installments or paying the entire purchase off at any time – all while incurring zero costs from Afterpay if installments are paid on time. As of the first quarter of 2024, 98% of Afterpay Pay-in-4 purchases did not incur late fees, and 95% of installments were paid on time, consistent with prior periods.
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Afterpay continues to invest in consumer protections to help customers limit their risk. Unlike a credit card, Afterpay starts customers with a low limit, pauses accounts if a customer has missed a repayment, and caps late fees. Among the BNPL brands listed in the survey, Afterpay was tied for first as the most commonly considered as well as the most trusted brand.
